Terms & Conditions

This website and content are owned by Shea Healing (pty) LTD and should not be used or distributed for profit or commercial purposes. This website is to be used only in a lawful, legal non-fraudulent and non-harmful way which does not infringe on anyone’s use of the website.

Privacy Policy
We do not collect personal information about you apart from order related information (such as email and physical addresses) which you provide us with in order to fulfil your purchasing activities and to keep you updated with Shea Healing news. This information will never be passed on to third parties for marketing purposes. Other information which may be collected is non-personal and relates to I.P addresses for SEO purposes and to cookies for improved browsing experience which you can control from your browser settings.

Orders and cancellation
All orders are no obligation orders and can be cancelled any time before payment. Stock is held for 2 days and if no payment has been received, it is released to other customers. Please refer to the Ordering and paying page for more information. Free deliveries for orders over 20kg is for South African deliveries only.

Returns and Refunds
In extremely rare cases where you are not entirely happy with your order, please contact us immediately upon receipt and no longer than 2 days after you have received your product. We will endeavour to come to a mutually agreeable solution to the problem. Goods should be in their original packaging and unopened (please note our products cannot be returned due to ‘change of mind’ as they are goods which can be tempered with) and returned within 7 days of purchase to an address which we will provide to you. Return costs are for your account and any agreed refunds will only be processed when we have received the goods thus we recommend you use a traceable method of delivery with a proof of delivery. This does not affect your statutory rights. This does not apply to products bought from our stockists as these are bought as seen and voetstoots.

The prices displayed are current prices and are valid when you place your order.
We reserve the right to modify prices without notice.

We do not charge VAT.

These terms and conditions are governed by and interpreted in accordance with the laws of the Republic of South Africa.