Shipping Policy

We will only dispatch after funds have cleared in our account, i.e, after the money shows in our account. Funds may take up to 2 business days to clear depending on your bank – we are with FNB. We accept credit and debit cards via an online payment processor, EFT (via your online banking) and FNB ATM payments. We dispatch by courier daily. Your order will be dispatched within 1-2 days.

After placing your order, stock is only retained for 2 days and after this period, if you have not paid, it is released to other customers.

Courier delivery

We dispatch orders daily.

The courier company attempts delivery twice after which the order is returned. Please ensure we have a contact number and instructions for alternative delivery arrangements should you not be available to receive your order – you can put this in the order notes during check out.

The courier service is Overnight and Airfreight (which takes 1-2 days) and Road Freight which takes 3-5 days. Some suburbs do not have a daily service. We would say give about 1-4 days from time of order to receiving your goods on the overnight service. This is due to the payment process adding a day or 2 for clearing of funds depending on your bank and time of payment.

Delivery to villages, townships and farms

Delivery to villages, townships and farms attracts a surcharge from the courier. Please make sure to select the relevant shipping option to avoid delays with your order. We are currently not offering SAPO due to non or very late delivery of parcels, up to 4 weeks or longer.

Cross border

We deliver via DHL.

We can also supply you with a list of shipping companies recommended to us by our clients. We do not endorse any of them and your usage is completely independent and at your own risk.

Other delivery options

Please email us with any special requests such as using your own courier company to pick up from us or for us to book another courier company for you – we use The Courier Guy and DHL but we may sometimes use a different courier company when needed. We are currently only offering door to door and door to counter services, NO counter to counter/door service – we apologise for the inconvenience.

Free deliveries for orders over 20kg is for deliveries within South Africa only using the Economy Service which takes 3-5 days.