Frequently Asked Questions
For orders over 20kg
Only the best products
We keep health affordable
Expect your delivery soonest
Are your products organic?
Most of our products are organic and all are pure and natural. However, not all of them carry an organic certificate. For those that have been certified as Organic, we use the word organic next to the product.
How do I store the products?
Keep the products in a cool dark place away from direct sunlight. Avoid moisture.
What are the benefits of shea butter?
- Moisturizer for dry skin – it can nourish dry, rough, cracked, scaly skin with its high fat content.
- Fades stretch marks.
- Maintains skins elasticity.
- Relieves itchy skin.
- Use as a muscle rub to soothe aching muscles.
What are the benefits of African Black Soap?
- Strong antibacterial properties.
- Known to help in the treatment of acne.
- Reduces fine lines and wrinkles.
- Reduces dark spots and uneven skin tone.
- Can reduce bumps on the skin from shaving.
- It is a natural exfoliant.
How do I use shea butter?
Please check our blog for recipes.
What is this white coating on my butter?
Is it mouldy?
No, it is not mouldy – it is due to the change in weather. Your butters and coconut oil go hard in winter or in cold conditions. The butters may develop a white coating of sorts. Remember these are natural products with no artificial stabilisers added – they will change state ocassionally. If you are concerned, contact us and we will check the batch for you but we wish to assure you that our products are as fresh as can be! Just ensure you store them correctly.
What is this white coating on my soap?
That is soda ash which can form when natural soaps are exposed to air. It won’t cause any harm.
How do I place my order?
We will upload a video soon showing you how to place your order.
What are your delivery times?
The courier service is Overnight and Airfreight (which takes 1-2 days) and Road Freight which takes 3-5 days. Some suburbs do not have a daily service. Please view our shipping page for more information.
What is your returns process?
Returned goods should be in their original packaging and unopened (please note our products cannot be returned due to ‘change of mind’ as they are goods which can be tempered with and have safety concerns) and returned within 7 days of purchase to an address which we will provide to you. Return costs are for your account and any agreed refunds will only be processed when we have received the goods thus we recommend you use a traceable method of delivery with a proof of delivery. Please see our terms and conditions here for more information.
Get 15% off your first order!
Subscribe for offers and news.